Right of return (withdrawal)

You have the right to cancel your order within 14 days without giving any reason.

The return period begins on the day on which you – or a person designated by you, who is not the delivery service – received the last item of your order.

To exercise your right of withdrawal, please send us an e-mail to:
📧 info@siztaz.ch

It is sufficient if you send your declaration of withdrawal before the 14-day period expires.

Return of goods

Please return the products to the following address:

Sharon Hassell Care
Returns
Luzernerstrasse 56
6403 Küssnacht am Rigi
Switzerland

You bear the direct costs of returning the goods.
Please use a proof of shipment so that the package remains traceable.

Consequences of withdrawal

If you withdraw from the contract, we will refund you:

✔ the value of the goods in your order
✔ including standard shipping costs of the original delivery
✘ excluding surcharges if you chose a more expensive shipping method

The refund will be made within 14 days after we have received your declaration of withdrawal.
However, we may refuse repayment until we have received the goods back or you have provided proof of shipment – whichever is earlier.

Refund will be made via:

  • bank transfer or
  • TWINT

The payment method will be determined in agreement with you.
There are no fees for the refund.

Incorrectly delivered products

Should you have received an incorrect or over-delivered item:

  • Contact us within 7 days
  • Return the item unopened and in its original packaging
  • In this case, we will cover the return costs (which will be refunded to you in advance)

Incorrect items not returned on time may be charged.

Exclusion of withdrawal

For hygienic reasons:

❌ Opened or used hair products are excluded from the right of return.
✔ Unopened, sealed products can be returned within 14 days.

You are only liable for any loss in value if this is due to handling that was not necessary for checking the properties and functionality.

General notes

  • Please return products in their original packaging if possible
  • If the original packaging is missing, ensure sufficient protection during shipping
  • Dirt or damage may lead to a value compensation
  • You bear the costs of the return shipment yourself (except in case of incorrect delivery)