FAQ

Yes! Our products are CGM-friendly and contain no silicones, sulfates, mineral oils or drying alcohols.
This way you can shop safely without having to compare long INCI lists.

Our products are specially selected for wavy, curly and frizzy hair .

Each description also contains additional information such as:

• ideal for waves (2A–2C)
• ideal for curls (3A–3C)
• ideal for coils (4A–4C)
  

This way you'll know immediately whether the product suits your hair type.

To get started, we recommend our simple 3-step principle , perfect for anyone who wants to care for their curls in an uncomplicated and effective way:

1. Wash – with a mild shampoo

2. Care – with a nourishing conditioner

3. Styling – with a leave-in conditioner or a gel

That's all you need to start with.

This basic routine is perfectly sufficient to keep your curls healthy, defined and shiny.

If you'd like to delve deeper, you can find everything in the blog:

👉🏼 The 3-step routine for curly hair

To save you time searching, you can follow this guide:

• Wavy (2A–2C): lightweight, non-heavy products
  
• Curly (3A–3C): moisturizing products + light hold
  
• Coily/Kinky (4A–4C): rich, deeply conditioning products
  

At Siztaz you can easily filter the products by hair type – so you can immediately find everything that suits your waves or curls.

In addition, we include in each product description which hair type the product is ideal for.

This is how you can quickly and safely build your perfect routine.

Frizz is usually caused by dryness or friction .

Here's how to get less frizz:

• Use sufficient moisture (conditioner + leave-in)
  
• Style your hair while it's wet.
  
• dry with microfiber towel
  
• Avoid coarse brushes
  
• Protect your hair at night with Satin bonnet or satin pillowcase
  

These simple steps will instantly make your hair look calmer and more defined.

The correct amount depends on hair length, density, and hair type.

These guidelines can help as a reference:

shampoo

• Short to medium-length hair: 1–2 walnut-sized amounts
  
• Long or thick hair: 2–3 walnut-sized amounts , preferably spread over two washes.
  

Conditioner

• Wavy Hair: 1–2 tablespoons
  
• Curly Hair: 2–3 tablespoons
  
• Coily Hair: 3–4 tablespoons
  
  Plenty of moisture helps curls dry with more definition.
  

Leave-In Conditioner

• Wavy Hair: 1–2 hazelnut-sized amounts
  
• Curly Hair: 1-2 walnut-sized amounts
  
• Coily Hair: 2–3 walnut-sized amounts
  

gel

• Wavy Hair: 1–2 walnut-sized amounts
  
• Curly Hair: 2-3 walnut-sized amounts
  
• Coily Hair: 3–4 walnut-sized amounts
  
  If needed, knead out some crunch after drying.
  

Curling tip:

It's always better to start with a little more than too little.

Curls need moisture and even product distribution to become frizz-free and defined.

Not necessarily.

For beginners , either leave-in or gel is often sufficient – ​​depending on preference:

• Leave-In: Moisture & Smoothness
  
• Gel: Definition & Hold
  

However, the combination of both results in the best possible outcome for defined, frizz-free curls.

Start with a minimal routine and expand it as needed.

Many of our brands are formulated very mildly and contain natural, non-irritating ingredients .

If you are sensitive, pay attention to signs such as:

• "Suitable for sensitive scalps"
  
• "Fragrance-free"
  
• “Hypoallergenic”

With Siztaz you can pay flexibly and securely.

We offer you the following payment methods:

• TWINT – fast, secure & especially popular in Switzerland
  
• Credit card (Visa, Mastercard, American Express)
  
• PostFinance Card & PostFinance E-Finance
  
• PayPal
  
• Apple Pay / Google Pay (visible depending on device)

All payments are processed through encrypted and verified payment providers , so you can shop safely.

The delivery time is usually:

• Switzerland: 2-3 working days

The shipping time begins as soon as we receive your order complete and error-free.

Please ensure that your address details are correct and complete, as incomplete or incorrect information may lead to delays.

Please also note that delivery times may be slightly delayed during high order volumes, special promotions or seasonal peak periods.

After your order has been shipped, you will receive a tracking number that you can use to track your package and view the delivery status at any time. 😊

Switzerland: CHF 7
➝ Free shipping for orders over CHF 65.

We currently only sell within Switzerland.

If your order arrives incomplete or defective, we will proceed as follows:

1. Contact customer service:
   Send us an email to info@siztaz.com with your order number and a description of the problem.
2. Photos of the damage:
   If possible, please include photos of the defective or missing items and the shipping packaging so we can quickly investigate the incident.
3. Solutions:
   We will examine the case immediately and find a suitable solution! 😊

Please note that processing may take a few days until we have checked everything.

Returns – here's how it works at Siztaz

If a product doesn't suit you, you can return your order to us within 14 days of receipt .

🧴 Conditions for a return

To ensure we can process your return smoothly, please note:

• Original condition:
  The products must be unopened, unused and in their original condition .
  
• Securely packaged:
  Pack everything well so that nothing gets damaged on the way back.
  

🚚 How do I return my order?

Register your return via email

Write to us at info@siztaz.com

💸 Who pays for return shipping?

You, as the buyer, are responsible for the return shipping costs.

We do not currently provide a return label.

❗ Important

Please ensure that all conditions are met – this will allow us to process your return quickly and without further questions.

If you have not received an order confirmation, there are a few possible reasons:

1. Check your email inbox: Please check your spam or junk folder, sometimes confirmations end up there.
2. Correct email address: Make sure you have provided the correct email address when ordering.
3. Complete the order process: It may also be that the order was not fully completed for technical reasons. Check whether the amount has been debited from your account.

If you still cannot find a confirmation, please contact our customer service info@siztaz.com with your order details and we will help you check and confirm the order.

To cancel your order, please proceed as follows:

1. Contact our customer service: Contact us as soon as possible by email or using our contact form. Be sure to include your order number and request cancellation.
2. Please note the time frame: Orders can only be cancelled as long as they have not yet been prepared for shipping. Once the order is being processed, we unfortunately cannot stop it.
3. Refunds: If the cancellation is made in time, we will refund you the full amount.

If you have received an item that you did not order, please proceed as follows:

1. Contact our customer service: Write us a message with your order number and a note about the incorrect item. We will investigate the case immediately.
2. Provide photos: If possible, send us a photo of the incorrect item and your shipping packaging. This will help us to resolve and understand the error more quickly.
3. Return or replacement: Our customer service team will then let you know if you need to return the item and how we will proceed - either by sending you the correct item or issuing a refund.

We will find a solution as quickly as possible and are always available to answer any questions you may have!

The Siztaz Inner Circle is our loyalty program where you can collect points for every purchase and certain promotions. You can later redeem these points for discounts and exclusive benefits.

Your benefits as a member:

• Collect points for purchases and promotions
• discounts and exclusive benefits
• Access to special offers only for Inner Circle members

Sign up and enjoy all the benefits of the Siztaz Inner Circle!

To register, simply create a customer account in our shop. As soon as your account is created, you are automatically a member of the Siztaz Inner Circle and start collecting points immediately. A separate registration is not necessary.

To register, simply create a customer account in our shop. As soon as your account is created, you are automatically a member of the Siztaz Inner Circle and start collecting points immediately. A separate registration is not necessary.

To see your points, simply log in to your customer account. In the “Siztaz Inner Circle” area, you can view your points balance at any time and find out how you can earn more points.

Login: Log in to your customer account and go to the Siztaz Inner Circle area.
Points overview: Here you can see your points balance.
Choose a discount: Select the discount you want and add it to your order. The corresponding value will then be automatically deducted from the total amount when you checkout.

If your question hasn't been answered here, you can contact us at any time:

📧 Email: info@siztaz.com

📨 You can find the contact form here

We will usually get back to you within 24 hours .

We are a small Swiss shop – your message will go directly to our team.
We are happy to help you personally.